A customer reports his units platforms do not see JCR EPLRS SA. What should be checked?

verify the TCP-IP settings on the TSG.

Confirm the operation of the units TSG.

When a platform can’t see a service, the first thing to check is whether the unit’s TSG is operating. The TSG is the component that handles the connection to EPLRS SA for that unit. If it isn’t functioning, nothing downstream will be able to reach or learn about JCR EPLRS SA, so the visibility issue will persist regardless of other settings.

If the TSG is confirmed to be operating, you would then move on to more specific checks such as TCP/IP settings, the exact addressing (including anycast behavior the TSG-EG uses), or the hardware health. But the critical first step is to verify that the TSG itself is up and functioning.

Confirm the Anycast address the TSG-EG is sending to.

Check the TSG hardware health

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